Shipping Policy

1. Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order ships.

2. Shipping Options & Costs

We offer the following delivery methods:

  • Standard Shipping (3–7 business days) – Free on orders over $50 (Canada & US)
  • Express Shipping (2–3 business days) – 12.99(Canada)/12.99(Canada)/19.99 (US)
  • International Shipping (5–14 business days) – Rates calculated at checkout

3. Delivery Times

Estimated delivery times after processing:

  • Canada: 2–5 business days
  • USA: 3–7 business days
  • International: 5–14 business days (customs delays may apply)

4. Order Tracking

Once shipped, you will receive:

  • A tracking number via email
  • Real-time delivery updates
  • Estimated delivery date

5. International Orders

Customers outside Canada are responsible for:

  • Customs fees, taxes, or import duties
  • Providing accurate delivery information
  • Any carrier-related delays

6. Shipping Restrictions

We currently do not ship to:

  • PO Boxes (via Express services)
  • Certain remote locations
  • Countries with import restrictions

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours
  • Provide photos of the damaged item/packaging
  • We will reship or refund your order

8. Holiday Shipping

During peak seasons (e.g., Christmas):

  • Processing may take 1–2 extra days
  • Check cowsbrand.com for cut-off dates

9. Returns & Exchanges

For returns or exchanges, visit: cowsbrand.com/returns