Refund Policy

1. Eligibility

We accept refunds within 30 days of delivery for:

  • Unused, unworn items with original tags
  • Products in original packaging
  • Proof of purchase (order number/receipt)
    Final sale items (marked “non-refundable”) excluded

2. How to Return

  1. Log in to your account at cowsbrand.com
  2. Navigate to “Order History”
  3. Select item(s) for return
  4. Print prepaid return label (Canada/US only)
  5. Ship within 14 days of approval

3. Refund Processing

  • Issued to original payment method
  • Processing time: 5-7 business days after we receive the return
  • Original shipping costs non-refundable

4. Condition Requirements

Items must:

  • Show no signs of wear or damage
  • Have all original tags/labels attached
  • Include all accessories (dust bags, certificates)

5. Exchanges

For size/color exchanges:

  1. Return original item via standard process
  2. Place a new order
  3. Email [email protected] for price adjustments

6. Damaged/Defective Items

Contact us within 48 hours with:

  • Order number
  • Photos of the defect/damage
  • Packaging images
    We’ll arrange a free return & replacement

7. International Returns

Customers outside Canada/US:

  • Responsible for return shipping costs
  • Must include completed customs form
  • Declare as “Returned Goods” to avoid fees

8. Store Credit Option

Choose credit and receive:

  • 10% bonus (e.g., 100return=100return=110 credit)
  • No expiration date
  • Redeemable online

9. Final Sale Items

Cannot be refunded/exchanged:

  • Clearance/sale items (marked “Final Sale”)
  • Personalized/custom products
  • Underwear/swimwear (hygiene reasons)

For full details, visit: cowsbrand.com/returns-help